This policy explains when refunds may or may not be provided for credits and paid features inside EzyOrk Call. Please read this policy carefully before making a purchase.

By purchasing credits or paid features inside EzyOrk Call, you agree to this Refund and Cancellation Policy along with our Terms and Conditions.

1. General Refund Policy

All credit purchases and paid features are generally non-refundable once credits are added to the user account, used, or the paid service is delivered.

Credits have no cash value and cannot be transferred unless Ezy-Ork AI specifically allows it. Purchased credits are meant to be used only inside EzyOrk Call for supported paid features and services.

2. No Refund Cases

Refunds will generally not be provided for:

• Change of mind after successful purchase
• Accidental purchase after successful credit delivery
• Carrier or network failure
• Device issue or compatibility problem
• Permission denial by the user
• Feature limitations caused by device, network, or setup conditions
• Used credits
• Internet issue on the user side
• Dissatisfaction with caller ID, spam detection, or lookup accuracy
• Failure to receive calls due to device settings, battery, or do-not-disturb mode

EzyOrk Call depends on mobile carriers, devices, permissions, internet connectivity, and third-party payment systems. Issues caused by these factors are generally not eligible for refund once the purchased service or credits have been delivered successfully.

3. Verified Technical Payment Failure

If money is deducted but credits are not added, or a paid feature is not delivered due to a verified issue, the user should contact EzyOrk support with payment details.

After verification, EzyOrk may either:

• Add the missing credits
• Provide the paid service
• Process a refund where applicable

This applies only when EzyOrk can verify that payment was successful but the corresponding credits or paid feature were not delivered correctly.

4. Successful Payment but Credits Not Delivered

If a payment is successful but credits or paid access are not delivered to the user's account, the user should contact support with payment proof and account details. After review, Ezy-Ork AI may add the missing credits, provide the paid access, or process a refund where applicable.

Refunds are not automatic in such cases. Each request must be verified using payment records, account records, and available support information.

5. Duplicate Transactions

If the same purchase is charged more than once for the same account and the duplicate transaction is verified, Ezy-Ork AI may correct the account, add missing credits, or initiate a refund for the duplicate charge where applicable.

Bank, UPI, card, or payment-provider records may be required to verify a duplicate transaction.

6. Verification Required

Refund or credit correction requests must include:

• Registered mobile number
• Name and optional email used for support communication
• Payment date and time
• Payment ID or order ID
• Screenshot or proof of payment
• Screenshot of the app credit/payment screen, if available
• Description of the issue

Requests without sufficient verification details may be delayed or rejected. EzyOrk may ask for additional information before taking action.

7. Failed Transactions

If a transaction fails but money is deducted, the payment may be automatically reversed by the payment provider, bank, UPI platform, or card network. If the amount is not reversed within a reasonable time, the user should contact support with payment proof.

Processing time may depend on the payment provider, bank, UPI platform, or card network.

8. Review and Refund Processing

Refund and credit correction requests may take reasonable time to review. The review may depend on payment-provider confirmation, account verification, support information, and the nature of the issue.

If a refund is approved, it will be processed through the original payment method where possible. Refund time may depend on the payment provider, bank, or payment gateway.

EzyOrk does not control the exact timeline of third-party payment providers, banks, or card networks after a refund has been initiated.

9. Chargebacks and Disputes

If you raise a chargeback or payment dispute without first contacting EzyOrk support, we may suspend account access while the issue is reviewed. We encourage users to contact us first so we can resolve payment issues faster.

10. Consent and Policy Changes

By purchasing credits or paid access in EzyOrk Call, you confirm that you understand and accept this Refund and Cancellation Policy.

EzyOrk may update this Refund and Cancellation Policy from time to time. Continued use of paid features after changes means you accept the updated policy.

11. Contact

For refund support, payment issues, credit questions, or general purchase-related help, contact: