This policy explains when refunds may or may not be provided for credit purchases and paid features inside EzyOrk Call. Please read this policy carefully before making a purchase.

By purchasing credits or paid features inside EzyOrk Call, you agree to this Refund and Cancellation Policy along with our Terms and Conditions.

1. General Refund Policy

All credit purchases and paid features are generally non-refundable once credits are added, used, unlocked, or the paid service is delivered.

Credits have no cash value and cannot be transferred unless EzyOrk specifically allows it. Purchased credits are meant to be used inside EzyOrk Call for supported features such as unlocking recordings or accessing paid services.

2. No Refund Cases

Refunds will generally not be provided for:

• Change of mind after successful purchase
• Accidental purchase after successful credit delivery
• Carrier or network failure
• Device issue or compatibility problem
• Permission denial by the user
• Failure to set EzyOrk as default phone app where required
• Failure to enable Call Handler correctly
• Call forwarding failure caused by carrier behavior
• Used credits
• Unlocked recordings
• Incorrect SIM selection by the user
• Internet issue on the user side
• Dissatisfaction with caller ID, spam detection, or lookup accuracy
• Failure to receive calls due to device settings, battery, or do-not-disturb mode

EzyOrk Call depends on mobile carriers, devices, permissions, internet connectivity, and third-party payment systems. Issues caused by these factors are generally not eligible for refund once the purchased service or credits have been delivered successfully.

3. Technical Payment Issue

If money is deducted but credits are not added, or the paid feature is not delivered due to a verified technical issue, the user should contact EzyOrk support with payment details.

After verification, EzyOrk may either:

• Add the missing credits
• Provide the paid service
• Process a refund where applicable

This applies only when EzyOrk can verify that payment was successful on the gateway side but the corresponding credits or paid feature were not delivered inside the app.

4. Verification Required

Refund or credit correction requests must include:

• Registered mobile number
• Payment date and time
• Payment ID or order ID
• Screenshot or proof of payment
• Description of the issue

Requests without sufficient verification details may be delayed or rejected. EzyOrk may ask for additional information before taking action.

5. Duplicate or Failed Transactions

If a duplicate charge or failed transaction is confirmed through payment gateway records, EzyOrk may correct the account by adding missing credits or initiating a refund for the duplicate or failed charge, where applicable.

Processing time may depend on the payment provider, bank, UPI platform, or card network.

6. Refund Processing

If a refund is approved, it will be processed through the original payment method where possible. Refund time may depend on the payment provider, bank, or payment gateway.

EzyOrk does not control the exact timeline of third-party payment providers, banks, or card networks after a refund has been initiated.

7. Chargebacks and Disputes

If you raise a chargeback or payment dispute without first contacting EzyOrk support, we may suspend account access while the issue is reviewed. We encourage users to contact us first so we can resolve payment issues faster.

8. Policy Changes

EzyOrk may update this Refund and Cancellation Policy from time to time. Continued use of paid features after changes means you accept the updated policy.

9. Contact

For refund or payment support, contact: