This Privacy Policy applies to EzyOrk Call, including the mobile app, website, app features, payments, credits, and related services provided by Ezy-Ork AI.

By using our website or app, you agree to this Privacy Policy. If you do not agree, please do not use EzyOrk Call or related services.

1. Information We May Collect

EzyOrk Call may collect or process the following information, depending on the features you use and the permissions you allow:

• Phone number
• Name
• Email address, if provided by the user
• Gender selection
• Profile information provided inside the app
• Account status and verification details
• Contacts, if permission is allowed
• Call logs and call-related metadata, if permission is allowed
• Caller numbers and call-related metadata
• Caller ID and lookup data
• Call Handler settings and related preferences
• Spam reports submitted by users
• Payment status, order ID, and credit transaction records
• Notification token or push token used for app notifications
• Call-related recordings or saved call activity, where supported and enabled
• Saved call-related activity, where supported
• Device, app version, and technical information needed for security and performance
• Support messages, feedback, and communication with our team

We collect only the information reasonably needed to provide app features, support account security, process payments, improve the user experience, prevent misuse, and comply with legal requirements.

2. Why We Use This Information

We use this information to:

• Create and manage your account
• Support login, account security, and verification
• Provide caller ID and contact matching
• Show call records and related app activity
• Sync app settings where needed
• Provide supported call-related features to the correct user
• Process credits and payments
• Detect spam, abuse, or misuse
• Improve app reliability, security, and user experience
• Provide customer support
• Comply with applicable legal requirements

We do not use your information for unrelated purposes without appropriate notice where required by law.

3. Feature-Specific Use of Information

We use information only for app features the user chooses to use and for permissions the user allows. The main purposes include:

• Account login, OTP, and security: phone number, verification status, device/app information, and support records may be used to create accounts, verify access, protect accounts, and prevent misuse.
• Caller identification and number lookup: caller numbers, lookup requests, and related caller information may be used to show available caller details and help users make safer call decisions.
• Contact matching: if contacts permission is allowed, contact names and numbers may be used to match saved contacts, support voice calling, and improve caller display inside the app.
• Call Handler and missed-call response features: call-related metadata, settings, saved call activity, and supported recordings may be used to help users manage missed, unknown, or unanswered calls.
• Spam protection: spam reports, caller labels, and related usage signals may be used to help identify unwanted, suspicious, or reported numbers.
• Payments and credits: payment status, order IDs, credit records, and transaction details may be used to verify purchases, deliver credits, support refunds, and resolve payment disputes.
• Notifications: notification tokens may be used to send account, feature, security, payment, or call-related notifications where supported.
• Security, abuse prevention, and support: device information, app activity, support messages, and account records may be used to detect misuse, investigate issues, protect users, and respond to support requests.

4. Phone Number and Account Use

Your phone number may be used for login, account verification, account security, and supported app features. We use this information only for app-related purposes and related support.

If you contact support, we may also use your phone number or account details to identify your account and help resolve your issue.

5. Permissions

EzyOrk Call may request permissions such as contacts, phone, microphone, notifications, or call-related access only when needed for supported app features.

These permissions are used only if you allow them. If you deny certain permissions, some features may be limited or may not work as expected.

If you allow contacts permission, EzyOrk Call may use contact names and numbers to support calling and caller identification features.

6. Call-Related Information

Some supported features may use call-related information, caller details, or saved app activity so users can manage their calling experience inside EzyOrk Call.

Caller ID and number lookup results may not always be complete or up to date. Users should use their own judgment before answering, ignoring, blocking, or calling back a number.

7. Spam Reports

If you report a number as spam, that report may be stored and used to improve spam detection and caller safety.

Spam-related information may be used to improve future spam decisions for you and other users, subject to applicable law and our internal policies.

8. Payments and Credits

Payments may be processed through supported third-party payment providers. EzyOrk may store payment status, order ID, credit transaction details, and related verification information needed to deliver purchased credits or paid features inside the app.

We do not store full card details, UPI PIN, or banking credentials. Payment processing is handled by the payment provider according to their own security standards and policies.

For refund-related questions, please read our Refund Policy.

9. Data Sharing

EzyOrk does not sell personal data. Information may be shared only with trusted service providers when reasonably needed to operate the app, process payments, provide notifications, support users, protect accounts, or comply with law.

Examples of service providers may include:

• Cloud hosting, infrastructure, and storage providers
• Payment gateway providers
• OTP, SMS, or account verification providers
• Push notification providers
• Telecom or communication infrastructure providers
• Analytics, security, fraud-prevention, or abuse-prevention providers
• Customer support and dispute-resolution tools

These providers are expected to handle data only for the purpose of providing services to EzyOrk and in line with applicable agreements and legal requirements.

10. Data Security

We use reasonable technical and operational measures to protect user data, including access controls, secure transmission where applicable, and operational safeguards.

However, no digital system is 100% secure. Users should also keep their phone, SIM, account login, and device secure. If you believe your account or data has been compromised, contact us as soon as possible.

11. Data Retention and Deletion

We retain information only for as long as needed to provide app features, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

Different data may be retained for different periods depending on the feature used, legal requirements, fraud prevention, security, payment verification, dispute resolution, and service operation. For example, account details, payment records, spam reports, support records, and call-related activity may follow different retention periods.

Users may request account deletion by contacting support. When an account deletion request is processed, we will delete or de-identify associated account data where reasonably possible, except where retention is required or permitted for legal, fraud-prevention, security, payment, tax, audit, or dispute-resolution reasons.

Uninstalling the app, logging out, or revoking device permissions may stop or limit future syncing and app features, but it may not instantly erase information that was previously processed for account, payment, security, support, or service operation purposes.

12. User Rights and Choices

Users can:

• Deny permissions from device settings or inside the app where available
• Disable optional features where the app provides controls
• Disable Call Handler and related missed-call features where supported
• Manage saved app activity inside the app where supported
• Turn off notifications where device settings allow
• Request account deletion
• Contact support for privacy, data access, deletion, or correction questions
• Contact support for account and data-related requests
• Stop using the app at any time

If you deny permissions or stop using the app, some supported features may not work properly.

13. Consent and Policy Acceptance

By creating an account, using the website, or using the app, you confirm that you understand and accept this Privacy Policy.

Where permissions are requested inside the app, they are used only if you choose to allow them.

14. Children

EzyOrk Call is not intended for children who are not legally allowed to use such services. Users should use the app in compliance with applicable law. If you are under the age required by applicable law, you should use the app only with the permission and supervision of a parent or legal guardian.

15. International Users

EzyOrk Call is primarily built for users in India, but access may vary by region, device, carrier, and legal requirements. If you use the app from outside India, you are responsible for ensuring that your use complies with local laws.

16. Changes to This Policy

We may update this Privacy Policy from time to time. If major changes are made, we may notify users through the website, app, email, or other reasonable methods.

Continued use of EzyOrk Call after changes means you accept the updated Privacy Policy.

17. Contact for Privacy Requests

For privacy questions, account deletion requests, data-related questions, account-related help, refund support, or general support, contact: