How EzyOrk collects, uses, and protects your information

This Privacy Policy applies to EzyOrk, including the Android app, this website and the related services provided by Ezy-Ork AI. EzyOrk is free to use. It has no ads and it does not take payments.

By using the app or the website you agree to this Privacy Policy. If you do not agree, please do not use EzyOrk.

1. Information We Collect

Information you give us:

• Your phone number, to create and protect your account.
• Your name and gender.
• Your email address, About line and profile photo, if you choose to add them.
• Messages you send, and reports you make (see sections 4 and 9).
• Messages you send to our support team.

Contacts, if you allow it: the names and phone numbers saved in your phone's contacts (see section 3).

Activity needed to run the app: who a message or call is between, when it happened, whether a message was delivered or seen, whether you are online and when you were last seen, typing signals, records of your Text Calls (who, when, how long, and whether it was answered, missed or declined), and your mute and block choices.

Technical information: the notification code that lets us send notifications to your phone, the app version, basic device details, and security records that we need to deliver notifications, keep accounts safe and fix problems.

What we do not collect: your location, card or bank details, or an advertising ID. EzyOrk does not show ads, and it does not record your voice or your phone calls.

2. Why We Use This Information

We use this information to:

• Create and secure your account
• Deliver your messages, Text Calls and notifications
• Show you which of your contacts use EzyOrk
• Provide Number Lookup
• Let you block, mute and report
• Prevent misuse and abuse
• Give you support
• Follow the law

We do not sell personal data and we do not use it for advertising.

3. Contacts and Number Lookup

If you allow the Contacts permission, EzyOrk reads the contacts on your phone to show their names and to check which of them use EzyOrk. For this check, the numbers are compared with EzyOrk accounts and are not kept by the check.

Number Lookup helps you recognise a number that is not saved on your phone by showing a name for it, marked with an "Alias" badge. If the number belongs to an EzyOrk account, the Alias is the name set on that account, and that person's profile photo and About may also be shown. For other numbers, EzyOrk uses its own suggested names (sometimes more than one is shown).

When you create your account, EzyOrk shows a checkbox for contacts sync, which is ticked by default and which you can untick. If you keep it on, your contacts are sent to EzyOrk and are used to improve these suggested names. EzyOrk processes the names itself and does not show your contacts, or your contact list, to anyone as they are. Nobody is told who saved a name.

To stop sharing your contacts, turn off the Contacts permission (Settings, then Contacts, then Turn off). This stops new uploads. Names you shared earlier stay in the directory until you delete your account or ask us to remove them (see section 10).

Number Lookup may be incomplete or wrong. Please use your own judgment.

4. Messages and Text Calls

Text messages are end-to-end encrypted: only you and the person you write to can read them, and EzyOrk cannot. Encrypted messages pass through our servers only until they are delivered. Your chat history is stored, encrypted, on your phone. We keep the information needed to deliver messages, such as who a message is between, when it was sent, and whether it was delivered or seen.

Text Call is different. The live messages of a Text Call are not end-to-end encrypted. They pass through our servers so they can reach the other person at once. When the call ends, each phone saves its own copy (encrypted on the phone). Our temporary copy is deleted once both phones have saved it, and in any case within 7 days. We keep a record of the call (who, when, how long, how it ended). You can delete call records from the Calls tab.

Normal phone calls that you start from EzyOrk go through your phone's calling service and your mobile operator. EzyOrk does not listen to or record them.

5. Voice Commands

Text Call by Voice turns what you say into text so that a call can start. It uses the speech-recognition service of your phone, which may be provided by your phone's maker or by Google, under their own privacy policy. The microphone is used only when you start a voice command. EzyOrk does not record or store your voice.

6. Permissions

EzyOrk asks for a permission only for the feature that needs it. If you say no, that feature may not work.

• Contacts: to show names and to find which contacts use EzyOrk, and for contacts sync if you keep it on.
• Phone: to start a normal phone call that you ask for, and to read your SIM and phone-number details so the right SIM is used.
• Microphone: for voice commands only.
• Notifications, including full-screen alerts for incoming Text Calls: to tell you about messages and calls. Vibration is used for alerts.
• Internet and network access: to send and receive messages and calls.
• A profile photo: only the photo you choose.

7. Who Can See Your Information, and Who We Share It With

Other users: the people you message or call can see your name, profile photo, About, when you were last seen, and delivery and seen marks. Other EzyOrk users may see your profile name, photo and About when they look up your number (section 3).

Service providers: we use trusted providers only as needed to run EzyOrk, for example secure cloud hosting, a provider that sends the verification code by WhatsApp or SMS, a push notification provider, and network protection and security providers. They may handle information only to provide their service to us.

Law and safety: we may share information when the law requires it, or to protect users, our services or our rights.

We do not sell personal data.

8. Security

Text messages are end-to-end encrypted. Chat history on your phone is stored encrypted, and our servers use access controls and secure connections. No system is completely secure. Please keep your phone and your account safe, and tell us quickly if you think someone else has used your account.

9. Reports, Blocking and Muting

If you report a chat, we receive your report, its reason and the reported number so that we can review it. Blocking and muting are saved with your account. Reports are kept as long as needed for safety and for legal reasons.

10. Keeping and Deleting Your Information

You can delete your account yourself: open Settings in the app and choose Delete account. When it is confirmed, we delete from our servers your profile, your sign-in, your notification registrations, the keys that protect your encrypted chats, the names you shared to the Number Lookup directory, and the chats and call records that belonged only to you, and the app clears your data from your phone. A chat the other person still has stays on their side, marked as an account that no longer exists: messages already delivered to them are copies on their phone and cannot be taken back.

If you cannot open the app, you can ask us to delete your account with the form on our Account Deletion page (we first check that the name and phone number match the account; it is usually done within 7 business days). You can also write to us by email to delete your account or to remove the names you shared (contact below).

Logging out stops notifications and signs you out; your encrypted chat history stays on your phone so that you find it again when you log in. Uninstalling the app does not delete your account, so delete the account first if you want it gone.

We keep some information only for as long as it is needed: encrypted messages until they are delivered, the temporary copy of Text Call messages as described in section 4, and a limited record where the law or the security of our service requires it. We do not promise one fixed period for every kind of information.

11. Your Choices and Rights

You can say no to permissions, turn off notifications, turn off contacts sharing (section 3), delete call records, block or mute people, and delete your account. You can also ask us to give you access to your information, correct it or delete it, or withdraw a consent you gave, by writing to us below. We will answer as the law requires.

12. Children

EzyOrk is for people aged 13 and above. If you are under 18, use it only with the permission and supervision of a parent or legal guardian. We do not knowingly allow children under 13 to use EzyOrk. If you believe that a child under 13 has an account, please contact us and we will delete it.

13. International Users

EzyOrk is built mainly for users in India. If you use it from another country, you are responsible for following the laws there.

14. Changes to This Policy

We may update this Privacy Policy. If a change is important, we will tell you in the app, on the website or by email. Using EzyOrk after a change means you accept the updated policy.

15. Contact for Privacy Requests

For privacy questions, account deletion, access, correction, or any complaint about how your information is handled, contact us: